Refund Policy

This Refund Policy explains how free trials, subscription billing, cancellations, and refunds work for LeadAgentX.ai subscriptions and paid services, and how to request a refund when you are eligible for one. This policy is part of our agreement with you and should be read together with our Terms of Use and Privacy Policy.

1. Free Trials and When Billing Begins

When we offer a free trial (currently a 7-day trial on subscription plans), you can use the paid features at no charge during the trial period. Billing begins only when the trial ends and your subscription converts into a paid plan. If you do not want to be charged, cancel before the end of the trial period and no payment will be taken.

2. Subscriptions and Recurring Charges

Paid plans are billed on a recurring basis (currently monthly) through PayPal. Your subscription automatically renews at the then-current rate for each billing period until you cancel. Each renewal charge appears on your payment method statement as a subscription charge. Plan prices and inclusions are those displayed at the time of purchase.

3. Subscription Cancellation

You can cancel your subscription at any time:

• Directly through your PayPal account, or
• By contacting our support team at [PLACEHOLDER: support contact email]

Cancelling stops all future recurring charges. After cancelling, you keep access to paid features until the end of the billing period you have already paid for. Cancellation is effective immediately for future charges, even though access continues through the paid period.

4. Refund Eligibility

We want you to be confident in your purchase. Because our Services deliver AI-generated investor matches and reports immediately upon payment, subscription fees are generally non-refundable once a billing period has started and results have been delivered, except where required by law or as described below.

Refunds may be granted, at our discretion, in the following circumstances ([PLACEHOLDER: refund eligibility window, e.g. X days from the initial charge]):

• Technical failure: a technical problem on our side prevented delivery of the paid Services (for example, investor matches could not be generated and accessed) and we could not resolve it
• Accidental or duplicate payment: you were charged twice for the same period, or a charge was clearly unintended
• Charges after cancellation: you were charged after you properly cancelled your subscription, or after a free trial you cancelled before its end
• Other circumstances where we determine a refund is fair, or where required by applicable consumer law

5. Requesting a Refund

To request a refund, contact us at [PLACEHOLDER: support contact email] with:

• The email address associated with your account
• The transaction or subscription ID (found on your PayPal receipt)
• The date of the charge and the reason for your request

Requests are reviewed individually, and we aim to respond within [PLACEHOLDER: response timeframe, e.g. X business days]. Approved refunds are issued to the original payment method via PayPal.

6. Accidental or Duplicate Payments

If you were charged accidentally, more than once for the same subscription period, or for a plan you did not intend to purchase, contact us as soon as possible. Verified duplicate or accidental charges will be refunded in full.

7. Technical Failures

If a technical failure attributable to us prevents the paid Services from being delivered and we cannot remedy it, you may request a full refund of the affected billing period. Failures on your side (such as providing an incorrect website, connection issues, or incompatibility with your device) are not covered by this section, but you are welcome to contact support and we will do our best to help.

8. Refund Processing and Timelines

Once a refund is approved, it is issued through PayPal to your original payment method. PayPal typically processes refunds within a few business days, though your bank or card provider may take longer to post the funds. Refund timing beyond our submission is controlled by PayPal and your payment provider.

9. The 100 Investor Match Guarantee™

The 100 Investor Match Guarantee™ concerns the delivery of qualifying investor matches as described in its published offer conditions ([PLACEHOLDER: summary or link to the published guarantee conditions]). If you believe the guarantee conditions for your purchase were not met, contact us at [PLACEHOLDER: support contact email] and we will review your case under the terms of that guarantee. The guarantee relates to the matching deliverable and is not a money-back guarantee of funding outcomes.

10. Changes to This Policy

We may update this Refund Policy from time to time. The version that applies to your purchase is the version published at the time your subscription started or renewed. Updates will be posted on this page with a new effective date.

11. Contact Us

Refund questions can be sent to [PLACEHOLDER: support contact email and mailing address].